Shippings and Returns

 SHIPPING

COVID-19: Due to the on-going E/C/F-MCO in Malaysia, please expect delays in shipment(s). While our online shop will still be open, we thank you for your understanding. Please read our Covid-19 announcement page.

 
  • All items/orders are dispatched from Malaysia.
  • You may be subjected to Tax and Duties when your order arrives in its respective country.
  • Shipping fees / Tax & Duties paid are non-refundable.
  • Please allow up to 2-3 working days for your orders to be processed.
  • Delivery may take longer than suggested during peak periods, public holidays or natural disasters. (Please check with your local post office in the case of local disruptions/natural disasters.) 
  • We do not accept COD at the moment.
  • We are always looking to offer you the lowest possible shipping price for a better shopping experience. Thus shipping couriers options and prices will be updated time-to-time on this page with no notice.
  • All orders will be delivered by their respective courier handlers within 3-7 working days.
  • Tracking of all orders will be provided via email.

 

Shipping within South East Asia:

Tracked Shipping Below RM399 Above RM400
Malaysia J&T Express FREE FREE
Singapore J&T Express RM35 FREE
Indonesia* DHL/ SF Express RM100 FREE

Others

DHL/ SF Express RM100 FREE

 

*Delivery to Indonesia: Effective 1st August 2021, Indonesian Tax ID Number (NPWP) or Passport Number is mandatory for all imports thus please provide the following under 'Notes' when you place your order.

To the rest of the world:

Less than MYR699 More than MYR700
Rest of Asia MYR150 MYR75
United Kingdom £34

£17

Australia 40AUD 20AUD
USA & other(s) MYR300 MYR150

 

Free shipping worldwide for first time orders more than RM470. (CODE: 'WORLDWIDE')

Your orders will be delivered via DHL OR SF Express

*Delivery to China: We will require your ID or Passport number for immigration tax clearance purposes. Please include it under 'Notes' when placing your order. 

We do not ship to: North Korea, Palestinian Territories, South Sudan.

 

RETURNS/EXCHANGES

At the moment, we only offer exchanges. Made-to-order products are excluded from exchanges AND returns. Due to the nature of made-to-order, it is made specifically when ordered.

  • Should there be a mistake or fault from us, we will be happy to alter / exchange for no additional charges.
  • The customer will bear the shipping cost to return the product to us.
  • Any merchandise showing sign of use will be returned to the customer at our discretion.
  • For an exchange, please send us an email with your order number.

 

For further enquiries, please email info@shao-fen.net. 

For other Frequently asked questions, visit FAQ.