Shippings and Returns
COVID-19: Please expect delays in shipment(s). While our online shop will still be open, we thank you for your understanding.
- You may be subjected to Tax and Duties when your order arrives in its respective destination. (t/n: Shipping fees / Tax & Duties paid are unrefundable.)
- Please allow up to 2 working days* for your orders to be processed.
- *An extra 1-2 working days during busy sales period.
- Delivery may take longer than suggested during peak periods, public holidays or natural disasters. (Please check with your local post office in the case of local disruptions/natural disasters.)
- Please refer to your country accordingly for delivery rates.
Free shipping for all orders in Malaysia.
For orders in South East Asia.
Singapore, Vietnam, Indonesia, Philippines, Thailand.
Free Shipping for all orders above RM300
|Less than RM300|
Tracking of orders will be included.
Your orders will be delivered by the following couriers within 3-5working days.
Malaysia & Singapore: J&T Express
Rest of South East Asia: DHL
For the Rest of the World
|Less than MYR599||More than MYR699|
|MYR220 (£40)||MYR320 (£60)|
|Less than RM599||More than RM600|
|Less than MYR599||MYR600-MYR1199||More than MYR1200|
Should you feel you will like to request for a more accurate quote on your shipping destination, please reach out to us via email@example.com.
Items will be shipped from Malaysia. Your orders will be delivered via DHL. Tracking of orders will be provided.
Orders will be delivered within 3-7 working days.
At the moment, we only offer exchanges. Made-to-order products are excluded from exchanges AND returns. Due to the nature of made-to-order, it is made specifically when ordered.
- Should there be a mistake or fault from us, we will be happy to alter / exchange for no additional charges.
- The customer will bear the shipping cost to return the product to us.
- Any merchandise showing sign of use will be returned to the customer at our discretion.
- For an exchange, please send us an email with your order number.
For further enquiries, please email firstname.lastname@example.org.
For other Frequently asked questions, visit FAQ.